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Store Policies Shipping Policy Items in stock will be shipped on the next business day (which does not include weekends or holidays).If a portion of your order is not in stock, we will ship what we do have on the next business day and then the rest of your order will be shipped as soon as we receive it from the manufacturer, which is usually 2 – 5 business days. Method of shipping chosen will determine how long it will take your order to reach you. You will receive an e-mail from DiveAndKayak.com detailing which items were shipped, the day they were shipped, and the tracking number. IMPORTANT NOTE: The shipping prices are for domestic shipping (US). For international shipping, we will e-mail you a quote for any additional charges that might occur. For detailed information on Kayak Shipping Options, please see Kayak Shipping Information page.Once we hand over your order to the carrier/delivery service, we are no longer responsible for their condition. Please inspect your package carefully and if the box looks damaged, hold onto it as you will need to show it to the carrier/delivery service if you have a complaint. If the carrier/delivery service gives us a credit for your shipment, we will pass the credit along to you. The final call on shipping credits is however with the carrier/delivery service. It is your responsibility to ensure that we have the correct delivery address. If the delivery is returned to us because you provided the wrong address, there will be a $10.00 charge added to your order to re-send the shipment to the correct address.Return PolicyWe have a 45 day return policy. As long as we receive your unused items back in the original manufacturer packaging before the 45th day after you ordered them, you can choose between receiving a refund of your purchase price or a store credit. If we receive your items back before the 90th day after you ordered them and they are new and in their original manufacturer packaging, you can choose between receiving a refund or store credit for 85% of your purchase price. If items received before the 90th day after you ordered them show signs of use and/or are not in their original manufacturer packaging, we may issue a store credit on a case-by-case basis. Under no circumstance are we required to issue store credit or provide a refund if the item(s) shows signs of use and the final decision is at our sole discretion. We do not accept returns on or after the 90th day since you placed your order. We do not refund shipping charges. All sales are final on clearance items and gift certificates. We always honor the manufacturers’ warranties. You pay for the shipping to return an item to us. If you want to exchange an item for the same product in a different size or color, you pay to ship it to us and we will pay to ship the new one to you. If you have a return, follow these three easy steps:1. Pack the item carefully in a box (use shipping supplies, if necessary) with the original manufacturer packaging (including serial number or UPC), accessories, instructions, warranty information, tags, etc. General Information We accept American Express, Discover, Master Card, and Visa. For your protection, we require you to have your credit card in front of you when ordering so you can enter the three-digit code printed in the signature line of your credit card.Items shipped to a California address will pay California sales tax. We have the right to change our prices at any time and without notice. Only unshipped items may be cancelled. To cancel an order or any part of an order you must call DiveAndKayak.com at (619) 758-9531. When you call, please give us your ten character confirmation number or your invoice number and inform us about the specific items(s) you wish to cancel. Do not consider your order (or any part of your order) cancelled until you receive a cancellation request email from DiveAndKayak.com If we determine that your order or any portion of the order is unable to be filled, we will notify you via email prior to the shipping date and will promptly refund the purchase price and associated shipping charges of any unshipped portion of the order.Defective Merchandise If you receive a damaged product, please call DiveAndKayak.com Customer Service immediately at (619) 758-9531. All DiveAndKayak.com products are protected by the respective manufacturers’ warranties and will be happy to help you get a defect-free product. OEX Dive & Kayak Centers is an authorized dealer for all of the gear we sell on DiveAndKayak.com. We invite you to visit the website of any manufacturer whose gear you see on DiveAndKayak.com and verify we are an authorized dealer. For your protection, you should do the same for any other website you find. Remember, if it seems too good to be true, it probably is!Our Commitment to Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.The Information We Collect This notice applies to all information collected or submitted on DiveAndKayak.com. We collect only the types of personal information necessary to complete online orders, such as Name, Address, Email address, Phone number, and Credit/Debit Card Information.The Way We Use Information We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to reply to emails we receive. These addresses are not used for any other purpose or shared with outside parties. You do have the option of registering with our website if you would like to receive updates on our new products and services, however information you submit on our website will not be used for this purpose unless you fill out the registration form.We use non-identifying and aggregate information to better design our website and to share with advertisers. Statistics of overall site visits for example, may be shared with an advertiser but we would not disclose anything about individual customers.Finally, we will never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.Our Commitment To Data Security We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information.Our Commitment To Children’s Privacy We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.How To Contact Us Should you have other questions or concerns about these privacy policies, please call us at (619)758-9531 or send us an email at info@diveandkayak.com. We are an authorized dealer for all products we sell online and in our stores. With that you get the guarantee that everything you buy comes with the full manufacturers warranty. Our list is growing all the time, so if you don’t see a manufacturer on this list, give us a call.3rd Grip Advanced Elements Akona AWR Bayside Aquarium Bending Branches Berkley Big Hammer Board Fisher C.O.D. Paddlesports Carlisle Catalina Offshore Cole Hersee Cotee Creative Feathers Cressi Danuu Darby Extend-A-Truck ExtraSport Genesis GRUBER Hobie HSR Productions KayaTank Malibu Kayaks Mares Mysterioso National Divers Neosport Neptonic Systems NRS Ocean Kayak OEX OMER Pelagic Pelican Precision Pak Promar RAM Rapid Media Ritchie San Diego Marine Exchange Scotty Sea Sniper Seairsports Seawide Marine Sherwood Shimano SPIRIT SAILS Stearns Surf To Summit Talic Thule TOMS Trident United Plastic Molders US PLASTIC Werner Paddles West Marine Wilderness Systems XTools Yakpads |
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